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Rocket Connections PRIVACY POLICY

Last Updated: February 7, 2024

This Privacy Policy explains how Rocket Connections (“Rocket Connections,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our website and other online services that link to this Privacy Policy (collectively, our “Services”), engage with us on social media, or otherwise interact with us online. This policy does not apply to any Rocket Connections affiliates, which have their own privacy policies, and the data practices of such affiliates are governed by their own posted privacy policies. In some circumstances, we may provide you with additional or supplemental privacy notices to the extent they apply to you because of the products and services you obtain from us or different state laws that may apply to you.

By using any of our Services, you accept the privacy practices we describe in this Privacy Policy. You also acknowledge that you've read this Privacy Policy and other policies described.

How We Collect Your Information

Information You Provide
We collect information you provide directly to us. For example, we collect information directly from you when you apply for a grant, fill out a form, communicate with us via third-party platforms, request customer support, apply for a position with us, or otherwise communicate with us. The types of information about you that we collect depend on the context in which you provide it, and could include:
  • Your name;
  • Email address;
  • Postal address;
  • Phone number;
  • Any other information you choose to provide


Information We Automatically Collect
We may automatically collect certain information about your interactions with us or our Services, including:
  • Device and Usage Information: We may collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We may also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Information Collected by Cookies and Similar Tracking Technologies: We may use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the Your Choices section below.

How We Use Your Information

We use the information we collect to provide our Services to you. We may also use the information we collect to:
  • Provide, maintain, improve, and develop new products and services, including to debug and repair errors in our Services;
  • Personalize your experience with us;
  • Send you technical notices, security alerts, support messages and other transactional or relationship messages;
  • Monitor and analyze trends, usage, and activities in connection with our products and services;
  • Detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of Rocket Connections and others;
  • Comply with our legal and financial obligations;
  • Create de-identified, anonymized or aggregated information;
  • Carry out any other purpose described to you at the time the information was collected.

How We Share Your Information

We share personal information in the following circumstances or as otherwise described in this policy.
  • We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, and customer service.
  • We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
  • We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Rocket Connections, our users, the public, or others.
  • We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
  • We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • We share personal information with your consent or at your direction.
We also share aggregated or de-identified information that cannot reasonably be used to identify you.

Advertising and Analytics

Although we do not currently engage in cross-contextual advertising, we may in the future decide to allow others to provide advertising and analytics services on our behalf across the web. Third parties that provide advertising and analytics services use cookies, web beacons, device identifiers, and other technologies to collect information about the use of websites and applications.

Children's Privacy

Rocket products are not intended for children. We don't direct our Services to children under 13, or knowingly attempt to solicit or receive information from children.

Do Not Track Signals

You may be using an Internet browser that can communicate your privacy preferences to the website, including requests not to track your usage and browsing history. Currently, our websites do not respond to these signals.

If we decide to share personal information for analytics or advertising purposes, we will update our Websites and Services to read browser signals that communicate privacy preferences.

Processing Of Information In The United States and Other Countries

Rocket Connections is headquartered in the United States, and the Rocket Family of Companies offers goods and services to consumers in the United States. We have operations and vendors in the United States and other countries. Therefore, we and those that perform work for us may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

YOUR CHOICES

Account Information
You may update and correct certain account information at any time by logging into your account, emailing us at rcdataprivacy@rocketconnections.com, or calling us at 800-628-5812. If you wish to delete your account, please reach out to us at the email/phone number above but note that we may retain certain information as required by law or for our legitimate business purposes.
Cookies
As noted above, we may use tracking technologies, such as cookies and web beacons, to collect information about your interactions with the Services. You can set your browser to reject or disable cookies. Please note that disabling cookies may affect your experience on this website.

Changes to this Privacy Policy

We may change this Rocket Connections Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Rocket Connections Privacy Policy regularly to stay informed about our information practices and the choices available to you.

ADDITIONAL INFORMATION REGARDING YOUR STATE PRIVACY RIGHTS

Data Collection, Use, and Sharing

Depending on how you interact or communicate with us, or depending on our interactions with third parties, we may collect the following categories of data from or about you:
CategoryExamplesCollected
IdentifiersA real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.YES
Personal information categories listed in certain state lawsA name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.YES
Protected classification characteristics under state or federal lawAge (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).YES
Commercial informationRecords of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.YES
Biometric informationGenetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.NO
Internet or other similar network activityBrowsing history, search history, information on a consumer's interaction with a website, application, or advertisement.YES
Geolocation dataPhysical location or movements.NO

Use and Sharing of Personal Information

We may use and share your information with service providers for the business purposes of auditing, marketing, detecting fraud, providing services, and/or internal research.



Sale of Personal Information

State privacy laws require that we provide transparency about personal information we “sell,” which, for the purposes of those privacy laws, broadly means scenarios in which Rocket Connections has shared personal information with third parties in exchange for valuable consideration. In the preceding 12 months, Rocket Connections has not “sold” personal information.



Sharing of Personal Information for Advertising Purposes

State privacy laws require certain disclosures for companies that "share" personal information pursuant to the respective state's privacy law. Under state privacy laws, "sharing" means that a business makes available or otherwise discloses information to third parties for cross-context behavioral advertising. We do not engage in cross-contextual behavioral/targeted advertising. We therefore do not "share" your personal information, as defined by state privacy laws.



Your Consumer Rights

Depending on your state of residence, subject to certain limitations, you may be entitled to certain rights regarding your data.

  • Right to Know: You may have a right to know what personal data we've collected about you, what data we've sold, who we've sold your data to, and what data we've shared for business purpose in the last 12 months.
  • Right to Access: You may have the right to see what specific pieces of data we have about you, and to get this data in a portable and easily accessible format.
  • Right to Correct: You may have the right to correct inaccurate personal information we have collected about you.
  • Right to Delete: You may have the right to request that we delete your data. We're legally required to keep some data about you, but we'll delete everything we can.
  • Right to Opt-Out: You may have the right to opt out of the sale of your personal information or the sharing of personal information for purposes of cross-contextual advertising, if applicable.
  • Right to Non-Discrimination for the Exercise of Privacy Rights: You have the right to be free from discrimination for exercising your rights under state privacy laws.


How to Exercise Your Privacy Rights

You may make these requests by emailing us at rcdataprivacy@rocketconnections.com or calling us at 800-628-5812. For us to process your request, the request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.



California Shine the Light

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at rcdataprivacy@rocketconnections.com.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at:
By Mail
Write to this address:
1900 St. Antoine Street
Detroit, MI 48226
By Phone
Call us at:
800-628-5812